Software
Lift AMC Software: How LiftDesk 360 Runs Lift and Elevator Companies End to End
A lift company sells a product once and then services it for years. That long tail of AMC contracts, monthly preventive visits, breakdown calls and license renewals is where most of the profit sits, and also where most of the chaos sits. A renewal date slips, a trapped-passenger call waits too long, a technician skips a visit and nobody notices until the customer complains.
A lift company sells a product once and then services it for years. That long tail of AMC contracts, monthly preventive visits, breakdown calls and licence renewals is where most of the profit sits, and also where most of the chaos sits. A renewal date slips, a trapped-passenger call waits too long, a technician skips a visit and nobody notices until the customer complains.
Dedicated lift AMC software keeps that service engine running on time. LiftDesk 360, from Sysfo Software Solutions, covers the full lift business in one system, from enquiry to installation to AMC renewal.
Who it is for
- Lift and elevator installers
- AMC and maintenance firms
- Multi-branch elevator companies
- Owners, sales, service managers, field technicians, accounts and customers
14 integrated modules
# | Module | Highlights |
|---|---|---|
1 | Management Dashboard | Live KPIs, revenue trends, ticket status, critical alerts |
2 | Leads & Enquiry CRM | Kanban pipeline, auto-capture from website, IndiaMART and JustDial, AMC-takeover leads |
3 | Quotation & Estimation | Lift configurator, BOM and margin, discount approval, branded PDFs |
4 | Installation Projects | Stage tracker, site checklists, material dispatch, handover pack |
5 | Lift Register & Compliance | QR-tagged lift IDs, licence/inspection/insurance expiry alerts |
6 | AMC Contract Management | Comprehensive, semi and non-comprehensive contracts, renewals |
7 | Breakdown & Service Tickets | IVR, WhatsApp, portal and phone intake, SLA timers, GPS dispatch |
8 | Preventive Maintenance Scheduler | Auto monthly plans, route grouping, photo and signature on closure |
9 | Technician Mobile App | Daily jobs, checklists, e-signature, van stock, offline mode |
10 | Inventory & Purchase | Multi-warehouse and van stock, barcode/QR, reorder POs |
11 | Billing, GST & Collections | GST invoices, e-invoice, e-way bills, payment links, Tally export |
12 | HR, Attendance & Payroll | Geo-fenced selfie attendance, field allowances, PF/ESI/PT/TDS |
13 | Customer Self-Service Portal | Lift status, complaints, reports, online payment, WhatsApp chatbot |
14 | Reports & Analytics | 100+ reports, scheduled email reports |
AMC renewals that don't slip
AMC renewal is the lifeblood of a lift company. LiftDesk 360 sends renewal quotes automatically 60, 30 and 15 days before expiry, by WhatsApp and email. Customers can accept online, and recurring billing starts automatically. Contract profitability reports show which AMCs make money. Sysfo presents a 90%+ AMC renewal rate as the target the system is designed for.
Faster breakdown response
When a lift stops, especially with someone inside, minutes matter. Tickets come in through IVR, WhatsApp, the customer portal or phone. SLA timers start immediately, emergencies such as trapped passengers are escalated automatically and the nearest technician is assigned by GPS. Sysfo cites up to 40% faster breakdown response from GPS assignment, while noting results depend on existing processes. Root cause is captured, and chargeable work is kept separate from AMC work.
Preventive maintenance on autopilot
Monthly visit plans are generated from AMC terms, grouped by route and easy to reschedule with drag and drop. Each lift type has its own checklist. Visits can't be closed without a photo and customer signature, and missed-visit reports show gaps immediately.
The technician app
Technicians see their daily jobs with emergencies pinned to the top, navigate to site, complete checklists with photos, collect e-signatures and ratings, deduct parts from van stock and check in and out by GPS. Offline mode keeps them working in basements and lift shafts with no signal.
Compliance in one register
Every lift gets a unique ID and QR tag, with specs, service history, parts history and uptime. Licence, inspection and insurance expiry alerts arrive before deadlines, and documents sit in a vault.
GST billing and collections
GST invoices with CGST, SGST and IGST, SAC/HSN codes, e-invoicing with IRN and QR, e-way bills, milestone and AMC auto-billing, UPI, card and net-banking payment links, receivables ageing, payment reminders and Tally export. Sysfo says invoicing typically happens 2 to 3 days earlier.
Three editions
Edition | Best for | Includes |
|---|---|---|
Service | AMC firms | CRM, quotes, lift register, AMC, tickets, PM, technician app, GST billing |
Business | Install + service | Service + installation projects, inventory, customer portal, WhatsApp, API, Tally |
Enterprise | Multi-branch | Business + HR/payroll, multi-branch, custom reports |
Deployment and support
Choose cloud with daily backups or on-premise on your own server. The web app runs on desktop and tablet, with an Android app for technicians and customers. Security includes role-based access, audit trail, encryption and two-factor login. Go-live typically takes 3 to 4 weeks, including Excel data migration and on-site training. Support is available by phone, WhatsApp and remote session in Hindi and English.
LiftDesk 360 shares DNA with Sysfo's HelpDesk, HRMS & Payroll and GST Billing products.
Frequently asked questions
How are AMC renewals handled? Renewal quotes go out automatically 60, 30 and 15 days before expiry, with online acceptance and automatic billing.
How are breakdowns managed? Multi-channel tickets, SLA timers, emergency escalation and GPS-based nearest-technician dispatch.
Does the technician app work offline? Yes, with checklists, photos, parts and e-signature.
Is it GST and e-invoice ready? Yes, with e-invoicing, e-way bills, payment links and Tally export.
Cloud or on-premise? Both are available. Go-live typically takes 3 to 4 weeks.
Run your lift business on one system
Book a free 45-minute demo or request a quote, or contact Sysfo on +91 76074 20009.
