Missed AMC renewals → Auto-renewal engine
Contracts used to expire silently while competitors took over your lifts. Now renewal quotes are generated and sent 60 days in advance.
Lift & Elevator Company Software Run your entire lift business from one platform.
From the first enquiry to installation, AMC, breakdown service, billing and payroll — built specifically for lift and elevator companies.
- 14 integrated modules
- Technician mobile app
- Customer portal
- GST-ready
14 integrated modules on one data set
100+ready-made reports
60 days ahead — AMC renewal quotes sent automatically
3–4weeks to go live, with data migration from Excel
Why LiftDesk 360
Built for the way lift companies actually work.
Generic ERPs and spreadsheets weren’t designed for lifts. LiftDesk 360 understands AMCs, breakdowns, statutory licences and field technicians from day one.
Slow breakdown response → SLA-driven ticketing
Complaints lived on paper registers with no SLA tracking. Now the nearest technician is auto-assigned, with escalation on breach.
Paper job cards → Digital checklists
Maintenance visits couldn’t be proven and reports got lost. Now every visit carries photo, GPS and the customer’s signature.
Parts leakage → Ticket-linked inventory
There was no link between parts issued and the lift they were used on. Now every part is tied to a lift, ticket or project.
Licence lapses → Compliance calendar
Statutory renewals were tracked in Excel — or not at all. Now licence, inspection and insurance expiries raise alerts.
Delayed billing → Automatic invoicing
Milestone and AMC invoices went out late and collections slipped. Now GST invoices are raised from milestones and contracts, with payment links.
The platform
14 modules. One connected system.
Every module shares the same customer, lift and contract data — information is entered once and flows everywhere it’s needed.
01 · Management Dashboard
See your whole lift business on one screen.
02 · Leads & Enquiry CRM
Never lose a builder enquiry again.
03 · Quotation & Estimation
Professional, accurate quotes in under 10 minutes.
04 · Installation Projects
Every lift, every stage, on schedule.
05 · Lift Register & Compliance
A complete digital history for every lift.
06 · AMC Contract Management
Turn maintenance into reliable recurring revenue.
07 · Breakdown & Service Tickets
Fastest response when a lift stops.
08 · Preventive Maintenance
Every visit planned, every visit proven.
09 · Technician Mobile App
The whole service desk in your technician’s pocket.
10 · Inventory & Purchase
The right spare part, in the right van, at the right time.
11 · Billing, GST & Collections
Invoice faster, collect faster.
12 · HR, Attendance & Payroll
Built for a field workforce.
13 · Customer Self-Service Portal
Give your customers 24×7 visibility.
14 · Reports & Analytics
100+ ready reports, one click away.
The complete lift lifecycle
From the first enquiry to the AMC renewal — and round again.
- Enquiry
Builder, society or AMC-takeover lead captured.
- Quotation
Configured, priced and approved in minutes.
- Installation
Order becomes a staged project.
- Handover
Licence pack and lift register entry.
- AMC
Maintenance, breakdowns and billing.
- Renewal
Quoted automatically before expiry.
Module 01 · Management Dashboard
See your whole lift business on one screen.
Owners and managers get a live, real-time view of every lift, every technician and every rupee — the moment they log in. No more chasing supervisors for updates or waiting for month-end reports.
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Key features
- Live KPIs: lifts under AMC, open breakdowns, projects, collections
- AMC vs new-installation revenue trend, month on month
- Today’s service tickets by status with average response time
- Critical alerts — trapped passengers, licence expiry, AMC expiry
- Technician workload and on-field status
- Role-based dashboards for owner, sales, service and accounts
Business impact
Decisions in minutes, not days — every number is live and drills down to the source record.
Works with
All modules — every KPI links back to the source ticket, contract or invoice.
Module 02 · Leads & Enquiry CRM
Never lose a builder enquiry again.
Capture enquiries from your website, IndiaMART, JustDial, phone calls and walk-ins into one pipeline. Track every builder, architect and housing society from first call to purchase order.
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Key features
- Visual Kanban pipeline: Enquiry → Survey → Quote → Negotiation → Won
- Auto-capture from website forms, IndiaMART & JustDial
- Follow-up reminders and WhatsApp / SMS templates
- Site-survey scheduling with photo & measurement upload
- Lead source and salesperson-wise conversion analysis
- AMC takeover leads for lifts installed by other brands
Business impact
Sales teams using a structured pipeline typically follow up faster and close more of the enquiries they already pay to generate.
Works with
Quotation · Installation · Reports
Module 03 · Quotation & Estimation
Professional, accurate quotes in under 10 minutes.
Build technically correct quotations from a lift configuration — type, capacity, speed, stops, door and cabin finish — and the system pulls rates from your price master automatically.
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Key features
- Configurator for passenger, goods, hospital, home lifts & escalators
- Price master with automatic BOM and margin calculation
- Revision history (Rev 1, Rev 2…) with change tracking
- Discount approval workflow based on margin policy
- Milestone-based payment terms and GST auto-calculation
- Branded PDF sent instantly by e-mail or WhatsApp
Business impact
Consistent pricing across salespeople, and no quote goes out below your approved margin.
Works with
CRM · Installation · Billing & GST
Module 04 · Installation Project Management
Every lift, every stage, on schedule.
Convert a won order into an installation project with one click. Track each lift through survey, civil check, material dispatch, erection, wiring, testing and handover — with site photos at every stage.
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Key features
- Stage-wise tracker for every lift in every project
- Site checklists: pit depth, headroom, rail alignment, load test
- Material requirement & dispatch linked to inventory
- Installer team allocation and daily progress updates
- Delay alerts when civil or electrical work is pending at site
- Handover documents and licence application pack
Business impact
Fewer delayed handovers, faster final billing and a clear record for every customer dispute.
Works with
Quotation · Inventory · Lift Register · Billing
Module 05 · Lift Register & Statutory Compliance
A complete digital history for every lift.
Each lift gets a unique ID and QR tag. Scan it on site to see full specifications, the customer, licence and inspection status, and every breakdown and maintenance visit since installation.
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Key features
- Lift master: type, capacity, floors, controller, serial numbers
- QR code tag on every car for instant on-site lookup
- Lift licence, annual inspection & insurance with expiry alerts
- Complete service and parts history per lift
- Uptime and breakdown statistics per lift
- Document vault: drawings, test certificates, licence copies
Business impact
Never miss a statutory renewal — and show customers proof of every visit and every part.
Works with
AMC · Service Tickets · Maintenance · Customer Portal
Module 06 · AMC Contract Management
Turn maintenance into reliable recurring revenue.
Manage comprehensive, semi-comprehensive and non-comprehensive AMCs for your own lifts and for takeovers. The renewal engine makes sure no contract silently expires.
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Key features
- Comprehensive, semi and non-comprehensive contract types
- Lift-wise coverage, visit frequency and SLA terms
- Auto-generated renewal quotes 60 / 30 / 15 days before expiry
- Online acceptance of renewals by the customer
- Automatic monthly / quarterly / annual billing
- Contract profitability: AMC value vs actual service cost
Business impact
AMC is the most profitable part of a lift business. Higher renewal rates go straight to the bottom line.
Works with
Lift Register · Maintenance · Billing · Customer Portal
Module 07 · Breakdown & Service Tickets
Fastest response when a lift stops.
Complaints arrive from the toll-free IVR, WhatsApp, customer portal or call centre and become tickets instantly. P1 emergencies like trapped passengers are escalated and routed to the nearest technician.
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Key features
- Multi-channel complaint logging: IVR, WhatsApp, portal, phone
- Priority levels with SLA timers and auto-escalation
- Nearest-technician assignment using live GPS
- Full timeline: logged, assigned, reached, resolved
- Root-cause capture and parts consumed per ticket
- Chargeable vs AMC-covered work separated automatically
Business impact
Shorter response times build trust with societies and hospitals — and protect you on safety.
Works with
Mobile App · Inventory · Lift Register · Billing
Module 08 · Preventive Maintenance Scheduler
Every visit planned, every visit proven.
The system creates the monthly maintenance plan automatically from your AMC visit frequencies and balances it across technicians by area and workload.
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Key features
- One-click monthly auto-scheduling from AMC terms
- Route-wise grouping of sites to cut travel time
- Drag-and-drop rescheduling on a technician calendar
- Lift-type specific digital checklists
- Photo and customer signature mandatory on closure
- Missed-visit and compliance reports
Business impact
Proper preventive maintenance reduces breakdowns — the biggest driver of AMC cost and customer complaints.
Works with
AMC · Mobile App · Lift Register
Module 09 · Technician Mobile App
The whole service desk in your technician’s pocket.
An Android app built for field technicians — simple, fast and usable even on weak networks. Jobs, navigation, checklists, parts and customer sign-off all happen on the phone.
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Key features
- Daily job list with emergency jobs pinned on top
- One-tap navigation and call to site contact
- Digital checklists with photo capture
- Customer e-signature and star rating on closure
- Parts consumption deducted from van stock
- GPS check-in / check-out and offline mode
Business impact
No paper job cards, no lost reports — and service reports reach the customer before the technician leaves site.
Works with
Service Tickets · Maintenance · Inventory · HR
Module 10 · Inventory & Purchase
The right spare part, in the right van, at the right time.
Track spare parts and installation material across warehouses and technician vans. Every part issued is linked to a ticket, a project or a lift — so nothing walks away unrecorded.
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Key features
- Multi-warehouse and van-stock management
- Barcode / QR based issue, receipt and transfer
- Reorder levels with auto-generated purchase orders
- Vendor management and purchase history
- Parts consumption by lift, customer and technician
- Fast-moving and dead-stock analysis
Business impact
Lower stock holding, fewer emergency purchases and full control over parts leakage.
Works with
Installation · Service Tickets · Mobile App
Module 11 · Billing, GST & Collections
Invoice faster, collect faster.
Generate GST-compliant invoices for installations, AMC and chargeable repairs — automatically from milestones and contracts. Send payment links and track every rupee outstanding.
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Key features
- GST invoices with CGST / SGST / IGST and SAC / HSN codes
- E-invoice (IRN & QR) and e-way bill support
- Milestone billing for projects, auto-billing for AMC
- UPI / card / net-banking payment links
- Receivables ageing and automatic payment reminders
- Export to Tally and other accounting software
Business impact
Cash flow improves when invoices go out on time and reminders go out automatically.
Works with
Quotation · AMC · Installation · Customer Portal
Module 12 · HR, Attendance & Payroll
Built for a field workforce.
Geo-fenced attendance from the mobile app, leave management and a payroll that understands field allowances, emergency-call overtime and SLA-linked incentives.
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Key features
- Mobile attendance with geo-fencing and selfie check-in
- Leave requests and approvals
- Field allowance and overtime from actual jobs
- SLA-based incentive calculation
- PF, ESI, PT and TDS statutory deductions
- Payslips delivered on the employee app
Business impact
Fair, transparent pay that rewards your best technicians — calculated automatically.
Works with
Mobile App · Service Tickets (SLA incentives)
Module 13 · Customer Self-Service Portal
Give your customers 24×7 visibility.
Builders, RWAs, hospitals and malls log in to see the live status of their lifts, raise complaints, download service reports and pay invoices — without calling your office.
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Key features
- Live status of every lift with next maintenance date
- Raise and track complaints online
- Download AMC contract and service reports
- View and pay invoices online
- Renew AMC early with one click
- WhatsApp chatbot for quick status checks
Business impact
Fewer “what is the status?” calls to your office, and a professional image that wins renewals.
Works with
Lift Register · Tickets · AMC · Billing
Module 14 · Reports & Analytics
100+ ready reports, one click away.
Ready-made management, service, sales, finance, inventory and statutory reports — filtered by branch, period, customer or technician, exported to Excel or e-mailed on a schedule.
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Key features
- Breakdown trends and repeat-failure analysis
- Sales funnel and salesperson performance
- Technician productivity and SLA compliance
- Customer-wise revenue and margin
- Licence and inspection due reports
- Scheduled e-mail reports to management
Business impact
Know which lifts, customers and teams make money — and which ones cost money.
Works with
All modules
Results
What changes after LiftDesk 360.
Outcomes our customers aim for in the first year. Actual results depend on your current processes and adoption.
Owner, sales & service
- Owner / Director — live dashboard of revenue, collections, AMC base and profitability by customer
- Sales team — organised pipeline, quotes in minutes, automatic follow-ups and renewal leads
- Service manager — SLA tracking, auto-scheduled maintenance, technician productivity at a glance
Field, accounts & customers
- Field technicians — simple mobile app with jobs, navigation, checklists and parts in one place
- Accounts — GST invoices, e-invoicing, payment links, ageing and Tally export
- Your customers — 24×7 portal for lift status, complaints, reports and online payments
Up to 40% faster
Breakdown response with GPS-based technician assignment.
90%+ renewals
AMC renewal rate target with the auto-renewal engine.
Zero paper
No paper job cards — every visit digitally recorded.
2–3 days earlier
Invoicing from automatic milestone and AMC billing.
Plans & technology
Start small. Grow without limits.
Choose the edition that fits your company today and upgrade at any time — your data stays exactly where it is.
Platform
- Cloud or on-premise — secure cloud hosting with daily backups, or your own server
- Any device — web app on desktop and tablet; Android app for technicians and customers
- Secure by design — role-based access, audit trail, encrypted data and two-factor login
- Integrations — Tally, WhatsApp Business, SMS, IVR / toll-free, payment gateways, GST portal
- Fast go-live — data migration from Excel, on-site training, live in 3–4 weeks
- Local support — phone, WhatsApp and remote support in Hindi and English
LiftDesk 360 editions Service · Business · Enterprise
| Capability | Service (AMC firms) | Business (install + service) | Enterprise (multi-branch) |
|---|---|---|---|
| Leads, Quotation & CRM | ✓ | ✓ | ✓ |
| Lift Register & Compliance | ✓ | ✓ | ✓ |
| AMC & Service Tickets | ✓ | ✓ | ✓ |
| Preventive Maintenance | ✓ | ✓ | ✓ |
| Technician Mobile App | ✓ | ✓ | ✓ |
| Installation Projects | — | ✓ | ✓ |
| Inventory & Purchase | — | ✓ | ✓ |
| Billing, GST & e-Invoice | ✓ | ✓ | ✓ |
| Customer Portal & WhatsApp | — | ✓ | ✓ |
| HR, Attendance & Payroll | — | — | ✓ |
| Multi-branch & custom reports | — | — | ✓ |
| API & Tally integration | — | ✓ | ✓ |
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Lift & Elevator Company Software — frequently asked questions
What is LiftDesk 360?
LiftDesk 360 is lift and elevator company software from Sysfo. It runs the whole business — leads, quotations, installation projects, lift register and statutory compliance, AMC contracts, breakdown tickets, preventive maintenance, inventory, GST billing, HR and payroll — in 14 connected modules with a technician mobile app and a customer portal.
How does LiftDesk 360 help with AMC renewals?
The auto-renewal engine generates renewal quotes 60, 30 and 15 days before an AMC expires and sends them by WhatsApp and e-mail. Customers can accept online, and billing then runs monthly, quarterly or annually automatically.
How are breakdown calls handled?
Complaints from the toll-free IVR, WhatsApp, the customer portal or phone become tickets instantly. Priority levels carry SLA timers and auto-escalation, and P1 emergencies such as trapped passengers go to the nearest technician using live GPS.
Is there a mobile app for technicians?
Yes. The Android technician app shows the day’s jobs with emergencies on top, one-tap navigation, digital checklists with photos, parts used from van stock, GPS check-in and customer e-signature — and it works offline on weak networks.
Does it track lift licences and inspections?
Yes. Every lift has a register entry with a QR tag, and lift licence, annual inspection and insurance dates raise expiry alerts. The full service and parts history is kept per lift.
Is LiftDesk 360 GST compliant?
Yes. It raises GST invoices with CGST / SGST / IGST and SAC / HSN codes, supports e-invoice (IRN & QR) and e-way bills, sends UPI and card payment links, and exports to Tally.
How long does it take to go live?
Typically 3–4 weeks, including data migration from Excel and on-site training. It runs in the cloud with daily backups or on your own server, with support in Hindi and English.
Get started
See it running on your own data.
Book a free 45-minute demo. We’ll load a sample of your lifts and AMCs and show you exactly how your team would work on LiftDesk 360.
- 1Free 45-minute demo
On a sample of your own lifts and AMCs.
- 2Data migration
Your lifts, customers and contracts moved from Excel.
- 3Training & go-live
On-site training and go-live in 3–4 weeks.
- AMC renewals quoted 60 days ahead
- SLA tickets with GPS assignment
- Installation stage tracking
- Lift register with QR tags
- Technician app with offline mode
- GST, e-invoice & Tally export
- Customer portal & WhatsApp bot
- 100+ ready reports
- Company
- Sysfo Software Solutions Pvt. Ltd.
- Phone
- +91 76074 20009
- Product
- LiftDesk 360 — Lift & Elevator Company Software